When life gets difficult, finding the right help shouldn’t be.

211 is a free and confidential information and referral service that connects individuals and families to essential community resources 24 hours a day, 7 days a week. Whether someone needs assistance with food, housing, utilities, healthcare, mental health support, childcare, employment, or other basic needs, 211 helps connect them to available local services.

Trained specialists listen, assess each person’s needs, and help navigate available programs and resources. From immediate assistance to long-term support, 211 serves as a trusted connection to help and hope.

At United Way of Erie County, we believe everyone deserves access to the support they need—and with 211, help is just a call, text, or click away.

For Partner Agencies and Service Providers

A strong 211 system depends on accurate, up-to-date community resource information.

We ask all partner agencies and service providers to regularly review and update their information, including contact details, program descriptions, eligibility requirements, service locations, hours of operation, and referral procedures.

Keeping your information current helps ensure 211 specialists can make accurate referrals and connect individuals and families to the right resources quickly and efficiently.

Thank you for partnering with United Way of Erie County to strengthen our community resource network and improve access to services across Erie County.